This Privacy Policy explains how الرواد الدولية بيكو.collects, uses, discloses, and protects personal data when you visit our website, submit an RFQ (Request for Quotation), contact us via email, or communicate with us via WhatsApp.
Where applicable, we process personal data in line with Egypt’s Personal Data Protection Law No. 151 of 2020, which generally requires explicit consent for collection/processing unless another lawful basis applies.

1) Who We Are (Data Controller)

1. Controller: الرواد الدولية بيكو
2. Email: info@alrowadpico.com
3. Phone: 01001752990 – 01003088066
4. Address: Tanta – Gharbia- Egypt
5. Country: Egypt

2) Scope

This policy applies to:

1. Website visits and browsing
2. RFQ/Consultation/Contact form submissions
3. Email communications
4. WhatsApp communications for business inquiries and support
5. Any files you share with us (e.g., specifications, drawings, requirements)

3) Personal Data We Collect

A) Data you provide directly

1. Name, job title, company name, email, phone number, country/city
2. RFQ details (products/solutions, capacity, standards/certifications, timelines, delivery destination)
3. Files shared via forms/email/WhatsApp (e.g., specs, drawings, photos)

B) Data collected automatically

1. IP address (or derived location), browser/device type, operating system
2. Usage data (pages viewed, time on page, referrers)
3. Cookie identifiers (see Section 7)

4) How We Use Personal Data

We use personal data to:

1. Respond to inquiries and RFQs, and prepare quotations/consultations

2. Communicate with you (email/phone/WhatsApp)

3. Operate, secure, and improve the website (security, troubleshooting, analytics)

4. Comply with legal obligations and lawful requests

5) Legal Basis for Processing

Depending on context, we process data based on:

1. Your consent (e.g., form submissions with acceptance notice)
2. Steps prior to a contract (e.g., responding to an RFQ)
3. Operational and security needs where lawful (e.g., anti-abuse logging)

6) WhatsApp Communications

If you contact us via WhatsApp, your communications are handled through WhatsApp/Meta services and subject to their terms and policies. WhatsApp states it uses end-to-end encryption for message content.

7) Cookies & Similar Technologies 

7.1 What are cookies?

Cookies are small text files stored on your device. They help websites function, improve user experience, and provide analytics. WordPress sites may use cookies for login, security, and commenter preferences.

7.2 Types of cookies we may use

1. Strictly Necessary (Essential) Cookies
   These are required for core website functionality and security (for example, authentication and certain security-related operations). Regulators commonly recognize an exception for cookies that are essential to provide an online service requested by the user.
2. Functional Cookies (Optional)
   These help remember preferences (e.g., language) or user choices (where implemented).
3. Analytics Cookies (Optional — GA4)
   If enabled, Google Analytics 4 (GA4) may use first-party cookies to distinguish users and sessions.

Common GA cookies include GA and related identifiers (exact set may vary by configuration).
We aim not to send Personally Identifiable Information (PII) such as email addresses or phone numbers to Google Analytics, as Google policy prohibits sending PII to Google Analytics.

7.3 Consent and controls

Where required, we will request your consent before placing non-essential cookies, including analytics cookies. Consent should be clear and affirmative, and users should be informed about what cookies do and why they are used.
You can also control cookies through:

1. Browser settings (block/delete cookies, manage site permissions)
2. Any cookie banner/preferences tool on our Website (if implemented)

7.4 Google cookies

Google provides additional information about how it uses cookies and similar technologies.

8) How We Share Personal Data

We may share personal data only as necessary with:

1. Hosting/infrastructure and security providers
2. Email/communication providers
3. Analytics providers (if enabled)
4. Authorized staff who need access to respond to RFQs and deliver services

We do not sell your personal data.

9) International Data Transfers

Some providers may process data outside your country. We take reasonable measures to apply appropriate safeguards where required.

10) Data Retention

We retain data only as necessary for the purposes described:

1. RFQ/inquiry records: typically up to 24 months after last interaction (or longer if needed for an ongoing relationship/legal obligations)
2. Technical files/specs: as needed to evaluate/support your RFQ/project, then archived or deleted according to internal policies

11) Data Security

We apply reasonable technical and organizational measures to protect data (access controls, secure hosting, patching, monitoring). No system is 100% secure.

12) Your Rights

You may request access, correction, deletion, or withdrawal of consent (where applicable). Contact us at info@alrowadpico.com with subject: “Privacy Request”.

13) Children’s Privacy

Our Website is intended for B2B use and not directed to children.

14) Changes to This Policy

We may update this policy from time to time. Updates will be posted here with a revised “Last Updated” date.

15) Contact us

• Email: info@alrowadpico.com
• Phone: 01001752990 – 01003088066
• Company Name: الرواد الدولية بيكو
• Address: Tanta – Gharbia- Egypt